Support Contracts

Service Level Agreements for Commercial Customers

Proactive & Reactive Support

Our remote monitoring and management services allow our IT team to have a on-site look at system issues, network performance, malware issues, our agent gives our team a single pane of glass view into your technology infrastructure. Thus giving us the ability to react pro-actively often times allowing us to fix minor snafus before they become major catastrophes.

These services aren’t just limited to system issues, look at us as your virtual CTO’s with our RMM and Support offering you not only receive senior level IT at an affordable price and the experience that will ask the right questions before you embark on your next project.

Support Contract Options

Contract Level Description Price Per Month
Basic
  • 3 Hour of On-Site Support 1
  • Monitoring for 5 Devices 2
  • Anti-Virus for 5 Devices 3
  • Ticket System Style Support
  • $ 500
    Start-Up
  • 5 Hours of On-Site Support 1
  • Monitoring for 10 Devices 2
  • Anti-Virus for 10 Devices 3
  • Ticket System Style Support
  • $ 1,000
    Small Business
  • 10 Hour of On-Site Support 1
  • Monitoring for 15 Devices 2
  • Anti-Virus for 15 Devices 3
  • Ticket System Style Support
  • $ 2,500
    Corporate
  • 20 Hour of On-Site Support 1
  • Monitoring for 25 Devices 2
  • Anti-Virus for 25 Devices 3
  • Ticket System Style Support
  • $ 5,000
    Enterprise
  • 40 Hours of On-Site Support 1
  • Monitoring for 50 Devices 2
  • Anti-Virus for 50 Devices 3
  • Ticket System Style Support
  • Dedicated Support Staff
  • $ 10,000
    1 Hour On-Site = 2 Hours Remotely
    2 $10 /each additional Computer/Server
    3 $5 / each additional Computer/Server