Support Contracts

Service Level Agreements for Commercial Customers

Proactive & Reactive Support

Our remote monitoring and management services allow our IT team to have a on-site look at system issues, network performance, malware issues, our agent gives our team a single pane of glass view into your technology infrastructure. Thus giving us the ability to react pro-actively often times allowing us to fix minor snafus before they become major catastrophes.

These services aren’t just limited to system issues, look at us as your virtual CTO’s with our RMM and Support offering you not only receive senior level IT at an affordable price and the experience that will ask the right questions before you embark on your next project.

Support Contract Options

Contract Level Description Price Per Month
Basic
  • 6 Hour of Remote Support 1
  • Monitoring for up to 5 Devices 2
  • EDR for 5 up to Devices 3
  • Vulnerability Management for up to 5 Devices
  • Ticket System Style Support
  • $ 500
    Start-Up
  • 10 Hours of Remote Support 1
  • Monitoring for up to 10 Devices 2
  • EDR for up to 10 Devices 3
  • Vulnerability Management for up to 10 Devices
  • Ticket System Style Support
  • $ 750
    Small Business
  • 20 Hour of Remote Support 1
  • Monitoring for 50 Devices 2
  • EDR for up to 50 Devices 3
  • Vulnerability Management for up to 50 Devices
  • Ticket System Style Support
  • $ 2,500
    Corporate
  • 40 Hour of Remote Support 1
  • Monitoring for up to 200 Devices 2
  • EDR for up to 200 Devices 3
  • Vulnerability Management for up to 200 Devices
  • Ticket System Style Support
  • $ 7,500
    Enterprise
  • 80 Hours of Remote Support 1
  • Monitoring for up too 400 Devices 2
  • EDR for up to 400 Devices 3
  • Vulnerability Management for up to 400 Devices
  • Ticket System Style Support
  • Dedicated Support Staff
  • $ 15,000
    1 2 Hours Remote = 1 Hour On-Site
    2 $10 /each additional Computer/Server
    3 $20 / each additional Computer/Server