Xcape, Inc. logo, red X coming out of a circular maze with CAPE exiting the maze

Managed IT Service Provider

What is a Managed Service Provider?

We provide a range of IT services and support for customers who rather focus on the core of their business rather than manage IT infrastructure.

With this business relationship we look at ourselves as your technical partner, providing your team with valuable resources and insight into different ways we can use technology to help secure, streamline, and grow your business.

Utilizing our single pane of glass methodology for management, we provide our clients the 5 9's of reliability every business owner wants without your team having to manage any of the technical infrastructure.



Who do we Help?

  • Start-Ups

  • Home Offices
  • Independent Contractors
  • Individuals
  • Remote Workers
  • Work From Home

  • Small & Medium Businesses

  • Accounting
  • Architecture
  • Construction
  • Professional Services
  • Retail

  • Enterprises

  • Aerospace
  • Governments
  • Internet Service Providers
  • Law Firms
  • Manufactures
 

How do managed services work?

Remote Monitoring & Management Agent

Nationwide Coverage
Our RMM agent gets installed on all company computers and servers. With that installed we obtain visibility into your infrastructure allowing us to be proactive vs. reactive. Through partnerships with other MSP’s we can provide coverage in over 100+ cities and growing nationwide. Giving us the ability to cover you outside of LA, SF, and SD.

Ticket System

Virtual CTO
Our ticketing system tracks user issues helping us identify systemic problems to be resolved. The desktop agent makes it simple to open tickets for support. The account manager assigned to you is responsible for learning how your company uses technology. Providing resources and suggestions to help with operations, planning, and deployments.

Managed Detection & Response

Patch Management
We include BitDefender Gravityzone MDR for anti-virus protection of all endpoints that we manage. We manage the patch level of Operating systems and Line of Business (LOB) applications used within your organization.


What do we Manage?

Network Infrastructure Management Cloud Services Management
We manage and maintain the hardware, software, and services required to support your business's network infrastructure, including routers, switches, firewalls, and servers. Our team provides and manages cloud services such as storage, virtualization, and hosting to help your business scale and grow.
Backup and Disaster Recovery Services Cybersecurity Management
We provide data backup and recovery services to protect your business against data loss and ensure business continuity in the event of a disaster. Our team manages and monitors your business's cybersecurity defenses, including firewalls, intrusion detection/prevention systems, antivirus/anti-malware software, and employee security awareness training to keep your data and network secure.
Help Desk Support Endpoint Management
Our technical support team provides prompt and efficient support to resolve issues related to hardware, software, and network connectivity. We manage and maintain your business's endpoint devices, such as laptops, desktops, and mobile devices, ensuring that they are up-to-date with the latest software and security updates.
VoIP and Unified Communications Management IT Consulting and Strategy
We provide and manage voice-over-IP (VoIP) and unified communications services, including video conferencing, instant messaging, and presence to help your business stay connected and productive. We provide IT consulting and strategic planning services, helping your business develop IT strategies that align with your goals and budget.
Vendor Management Database Management
We manage vendor relationships and coordinate technology purchases and installations, ensuring that all hardware and software are compatible and meet your business's needs. We manage and maintain databases, ensuring data integrity, security, and performance to help your business operate efficiently.
Business Continuity Planning Performance Monitoring and Reporting
We help your business develop and implement business continuity plans to ensure that critical systems and services can be restored quickly in the event of a disruption. We monitor system performance and provide regular reports, identifying areas for improvement and making recommendations for optimization to help your business run smoothly.
Compliance and Regulatory Management Asset Management
We help your business comply with industry-specific regulations, such as HIPAA, PCI, and GDPR. We manage and maintain an inventory of hardware and software assets, ensuring that your business has an accurate record of your technology investments.
Project Management Incident Response Planning
We manage IT projects from planning and design to implementation and testing, ensuring that your projects are completed on time and within budget. We help your business develop and implement incident response plans to mitigate the impact of security incidents and minimize downtime in the event of an incident.


Our Methodology

Our single pane of glass methodology for management means our team is always monitoring our control panels that are responsible the mitigating vulnerabilities, keeping systems and applications updated, and overall service availability for services hosted internally that are relevant to business operations.

Prevent

Monitor
By using industry best practices for related services relevant to your infrastructure, we aim to prevent issues with proper maintenance and patching so that systems are always operational. Monitoring with reporting, and a single dashboard to manage and monitor customer owned equipment, usage and uptime metrics.

Respond

Remediate
Alerts generate a ticket for our support team that prompts us to take action when an outage is identified or a machine falls out of the usage metrics we’ve identified. Resolving new issues, or systemic ones that are seemingly unsolvable are our specialty. Solving IT problems is our business!


What our customers have to say!

To anyone needing fast, efficient, brilliant minds to solve any computer problem, you must call TJ & His Team at Xcape, Inc. I met TJ through people in the entertainment business who praised his excellent skill and people skills! Every single PICKY person I have referred to TJ that person called almost instantly to thank me. His solutions saved me and my law firm thousands of dollars several times. Recently, we had a security breach in our office, and within a few hours, our website and office were secure and "up and running." If it were anyone else, this would have taken weeks.

Usually, TJ & his team will work "off-site" by sharing your computer on-line to solve the problem immediately and "right before your eyes." He has never wasted a second of my time or my money. I have been practicing law for 25 years and believe he is the most cherished outside vendor with whom we have ever had the pleasure to do business.

Karen Gold, Karen Gold Law PC, Beverly Hills

I am astonished by TJ's speed, grace, and brilliance... he fixed odd aspects regarding how my computer and phone were interacting (or not interacting). Contacts were syncing (or not syncing) and generally cleaned up my computer world in ways that have changed my computer existence ... BRILLIANT MAN, and GREAT SERVICE!!!!!!!!!

R N G, Producer, Los Angeles

We had a great experience with this company. They came to our office, diagnosed our internet problem and then gave us clear instructions on what to tell our internet provider and even offered to deal with them for us. They also made sure that our computers and printers were working properly. They were very professional we will definitely be calling them for any future tech problems.

Danielle S., MNR Coop, Woodland Hills

Why customers choose us!

Pricing Our pricing is designed to scale based on our customers org size.
Responsiveness Our support contracts include SLA’s for response times.
Quality Our goal is always to solve problems the correct way.
Experience Our team is comprised of industry experts and career professionals.
Hardware and Software We manage both hardware and software from any vendor.
Managed Detection & Response Modern malware detection and anti-virus protection.
Vulnerability Management Our Vulnerability suite helps us secure your environment.
Business Development Our team is available to you for more than just support, we look at ourselves as the Virtual CTO’s of your business, looking for ways to enhance your business though automation and process analysis.

How about a Demo?

Use the button below to schedule a demo with our team!


Support Contract Options

Select one of the options below to learn more and sign up!

Service Level Description Price Per Month
Basic
  • 6 Hour of Remote Support 1
  • Monitoring for up to 5 Devices 2
  • MDR for 5 up to Devices 3
  • Vulnerability Management for up to 5 Devices
  • Ticket System Style Support
    		•  $500 / Month
    Start-Up
  • 10 Hours of Remote Support 1
  • Monitoring for up to 10 Devices 2
  • MDR for up to 10 Devices 3
  • Vulnerability Management for up to 10 Devices
  • Ticket System Style Support
    		•  $750 / Month
    Small Business
  • 20 Hour of Remote Support 1
  • Monitoring for 50 Devices 2
  • MDR for up to 50 Devices 3
  • Vulnerability Management for up to 50 Devices
  • Ticket System Style Support
    		•  $2,500 / Month
    Corporate
  • 40 Hour of Remote Support 1
  • Monitoring for up to 200 Devices 2
  • MDR for up to 200 Devices 3
  • Vulnerability Management for up to 200 Devices
  • Ticket System Style Support
    		•  $7,500 / Month
    Enterprise
  • 80 Hours of Remote Support 1
  • Monitoring for up too 400 Devices 2
  • MDR for up to 400 Devices 3
  • Vulnerability Management for up to 400 Devices
  • Ticket System Style Support
  • Dedicated Support Staff
    		•  $15,000 / Month
    1 1 Hour Remote = 45 Min On-Site
    2 $10 /each additional Computer/Server
    3 $7 / each additional Computer/Server

    Add-On's

    Managed Detection & Response Options

    Upgrade from the included BitDefender Gravityzone MDR solution.

    Product Description Pricing
    SentinelOne Control Control delivers multi-layered AI-powered endpoint protection, with Static AI pre-execution protection for known and unknown file-based malware, and Behavioral AI agent-side behavioral monitoring that covers any attack vector, including unknown exploits and bypass attempts of traditional anti-virus.

    The Behavioral AI engine is built to detect and mitigate malicious code and scripts in documents and is capable of detecting fileless attacks and exploits. Lateral Movement uses Behavioral AI to discover attempts coming from another device over the network.

    Control offers attack remediation, cleaning all artifacts of a malicious attempt, including registry, scheduled tasks and more, while Rollback Revert returns an endpoint its pre-infected state. Upon detection, SentinelOne can immediately stop lateral threat spread cold by disconnecting the infected endpoint from the network while still maintaining the agent’s connection to the management console.     		$8/mo
    per device
    SentinelOne Complete SentinelOne Complete also adds advanced capabilities such as threat hunting and Deep Visibility. It provides prevention and detection of attacks across all major vectors, rapid elimination of threats with fully automated, policy-driven response capabilities, and complete visibility into the endpoint environment with full-context, real-time forensics.

    SentinelOne Complete includes Advanced EDR/Threat Hunting, which provides the ability to search for attack indicators, investigate existing incidents, perform file integrity monitoring and root out hidden threats. It includes an Attack Storyline, a visual diagram representing an execution flow, helping IR teams to quickly evaluate the impact of any threat. Advanced capabilities include Deep Visibility into every event on the agent, including the ability to search for historic data, and visibility into the encrypted network traffic without pushing certificates or the need for expensive SSL appliances/blades.    		 $12/mo
    per device

    FAQ

    How can managed IT services benefit my business?

    Managed IT Services can benefit your business in a variety of ways. Here are some key benefits to consider:

    • Proactive maintenance and monitoring: Managed IT Services providers proactively monitor your IT infrastructure to identify and address issues before they become significant problems. It helps prevent downtime and reduces the risk of data loss or security breaches.
    • Reduced IT costs: Outsourcing your IT needs to a managed services provider can help you reduce costs associated with hiring, training, and managing an in-house IT team. You'll also have more predictable IT costs, as managed services are a fixed monthly fee.
    • Improved security: Managed IT Services providers have the expertise to implement and maintain robust security measures that help protect your business from cyber threats, including firewalls, antivirus software, data backup, recovery solutions, and employee security awareness training.
    • Increased productivity: With a managed services provider handling your IT needs, your employees can focus on their core job responsibilities instead of IT troubleshooting.
    • Scalability: As your business grows, your IT needs will also grow. Managed IT services providers can help you scale your IT infrastructure to meet your changing needs without additional hardware, software, and personnel investment.
    • Access to expertise: Managed IT services providers have a team of IT professionals with expertise in various technologies and solutions, providing you access to the latest technology and best practices without in-house training or certification.

    What are our response times?

    We typically respond to all tickets within an hour and work to resolve issues as soon as possible. However, sometimes problems are beyond our control, and we have to work closely with the support of another vendor or manufacturer. In those cases, we own the interaction between your company and the vendor until we get to a resolution.


    How long has your MSP been providing managed IT services?

    We've been providing managed IT services to customers since 2006, working with individuals from all walks of life and organizations of all different sizes.


    What if I don't feel comfortable giving you my passwords?

    We don't feel comfortable managing them, so our policy is that we don't. Our job is education, so rather than manage your passwords for you, we show you different password management options that allow you to store and share passwords with us and your team securely.


    How do I get in touch with your support team if I have a problem or question?

    Getting in touch with our support team couldn't be easier and just like with most things in IT there's a few ways to get help from us.

    Tech's are standing by 24/7/365 for phone and e-mail support. Click connect, or call the office, email support at xcapeinc.com, or book an appointment with a technician online.


    Can I add additional users to this plan?

    Short answer. Yes.
    Additional Remote Monitoring and Management endpoints: $10/mo per desktop / laptop
    Additional Managed Detection and Response Endpoints: $7/mo per server (Virtual or Physical)


    What is your MSP's approach to customer service, and how do you ensure client satisfaction?

    We constantly work to learn what we should be doing differently. So we conduct quarterly review meetings with all of our customers to review our performance and gather feedback on the level of service provided to you throughout the quarter by our team.

    We use those meetings to discuss business operations and examine what we could do with technology differently to help streamline different parts of the business and your processes.